These terms govern your use of Constella Mobile’s website, apps, customer dashboard, eSIM profiles, and data packs. By creating an account or purchasing a service, you agree to these terms.
Eligibility and accounts
You must provide accurate information, keep your credentials secure, and be legally able to enter this agreement. One person may not create multiple accounts to repeat a first-profile promotion. You are responsible for activity performed through your account.
Device compatibility and installation
Constella requires an unlocked, eSIM-compatible device and a stable internet connection for installation. Compatibility, installation method, carrier settings, and local network availability vary by device and destination. Keep activation credentials private.
eSIM profiles and data packs
The first eSIM profile is currently free once per account lifetime; deleting it does not restore that credit. Additional profiles currently cost $2.99. Data packs are separate one-time purchases with the allowance, coverage, validity, and total USD price shown before payment. They do not auto-renew.
Activation, coverage, and usage
A data pack generally begins when its eSIM first connects to a supported network. Coverage and network performance depend on third-party carriers and local conditions. Displayed usage can be delayed and should be treated as a provider status update, not a real-time billing meter.
Payments and refunds
Payments are processed by Square. Do not retry checkout while a payment is still processing. If you are charged but provisioning does not complete, contact support with the payment time and last six ICCID digits. Refund eligibility depends on activation, consumption, provider rules, and applicable law; Constella does not promise self-service refunds.
Acceptable use and enforcement
You may not abuse promotions, automate purchases, probe or bypass access controls, reuse payment proofs, resell activation credentials, interfere with networks, or use the service unlawfully. We may restrict or disable accounts for fraud, abuse, security risk, or legal requirements, with administrative actions audit logged.
Availability and liability
Services may be interrupted by maintenance, internet failures, payment providers, eSIM providers, or mobile carriers. To the extent permitted by law, Constella is not liable for indirect or consequential loss, and aggregate liability is limited to the amount paid for the affected service.
Changes and contact
We may update these terms prospectively and will update the date above. Questions can be sent to support@constellamobile.com.